Handle 3x Participants with Your Current Team
Replace Your Back-Office Team with 5 AI Agents
The Complete NDIS Operations Platform That Pays for Itself in 3.2 Months. Zero payroll, zero sick days, zero turnover with AI agents that handle 3x more participants than your current team.
90% First-Pass
Claim Acceptance
Human voice AI with 100,000+ hours of NDIS training processes claims with daily updated compliance checks. Proactive error detection ensures 90% first-pass approval—no rejections, resubmissions, or delayed payments.
68% Less
Admin Time
Human voice AI with 100,000+ hours of NDIS training eliminates manual data entry and administrative overhead. Proactively handles compliance documentation, timesheet approvals, and omnichannel communication tracking.
Trusted by Leading NDIS Providers Across Australia
Powering 1+ MILLION CONVERSATIONS A MONTH.
Omnipresent, omnichannel human voice AI agents with 100,000+ hours NDIS training that put customers first, proactively simplifying every interaction with daily updated regulations and rates.Ready for yours.
Real Customer Success Stories
See how NDIS providers are scaling their operations and reducing costs with CareManager
"We scaled from 60 to 180 participants without hiring new administrative staff and saw a 90% reduction in audit findings."
"CareManager's AI automated 1,200 payroll entries monthly – saving us $100K in payroll costs."
"Automated rostering reduced our scheduling time from 2 hours to just 10 minutes per day."
The Hidden Cost of Manual NDIS Administration is Killing Your Growth
Every hour spent on manual rostering is an hour not spent on participant care—and every compliance error costs you thousands in penalties and reputation damage.
Staff Burnout
73% of NDIS providers report admin staff working 50+ hours weekly
Compliance Risk
Average provider faces $15K+ in audit penalties annually
Growth Bottleneck
Manual processes prevent scaling beyond 100 participants
Revenue Leakage
12% of billable hours lost to inefficient scheduling
The Breaking Point
"Every hour spent on manual rostering is an hour not spent on participant care—and every compliance error costs you thousands in penalties and reputation damage."
Meet Your 24/7 AI Operations Team— Trained on 100,000+ Hours of NDIS Data
Five specialized AI agents work around the clock to handle every aspect of your NDIS operations, from compliance tracking to shift optimization.
Meet Your AI Agents
Five specialized AI agents with 100,000+ hours of NDIS training, powered by human voice AI that learns and adapts daily.
AVA
Ava Compliance • Risk Management
MAX OPS
CareFlow • Operations
NOAH
CarePay • Finance
LIA
CareGrowth • Marketing
ALEX
Business Manager
Why Choose CareManager
Compare CareManager's AI-powered platform against traditional manual processes
| Feature | Manual Process | CareManager AI |
|---|---|---|
| Roster Creation | 2-4 hours | 5 minutes |
| Claim Processing | Manual entry, 60% error rate | 98% accuracy, automated |
| Compliance Tracking | Spreadsheets, manual updates | Real-time, automated |
| Staff Scheduling | Phone calls, emails | AI optimization, SMS |
| Documentation | Paper forms, filing | Digital, searchable |
| Reporting | Manual compilation | Automated dashboards |
| Cost per Month | $15,000+ admin staff | $2,500 platform |
| Total Savings | - | 83% reduction |
Trusted & Recognized
Real Results from Real NDIS Providers
Over 500 Australian NDIS providers trust CareManager to deliver precision and growth. Here's how we've transformed their operations.
Regional Provider, Victoria
180 participants, 2 admin staff
Challenge:
Managing 180 participants with only 2 admin staff
Solution:
Implemented CareManager's AI rostering and compliance automation
Results:
"CareManager didn't just automate our processes—it transformed our entire operation. We can now focus on what matters most: providing exceptional care to our participants."
- Sarah Mitchell, Operations Manager
Queensland Disability Service
Payroll processing specialist
Challenge:
Payroll processing taking 20+ hours weekly with frequent errors
Solution:
Deployed Noah AI for automated payroll and claiming
Results:
"The accuracy and speed of CareManager's payroll system is incredible. We've eliminated payroll disputes and our staff love the transparency."
- David Chen, Finance Director
Sydney Allied Care Provider
Scheduling optimization focus
Challenge:
Manual scheduling causing coverage gaps and staff burnout
Solution:
Implemented Max Ops AI for intelligent scheduling
Results:
"Max Ops has revolutionized our scheduling. We never have coverage gaps, and our staff are happier because they get shifts that match their preferences."
- Lisa Thompson, HR Manager
Join 500+ Australian NDIS Providers
Stop losing money to manual processes and compliance errors. Start your free 14-day trial today and see how CareManager can help you scale your NDIS service without hiring more admin staff.
AI Creates Perfect Rosters in Seconds
No more spreadsheet nightmares. AI automatically creates optimized rosters based on participant needs, staff availability, SCHADS compliance, travel distances, and 50+ other factors.
Live Roster View
Smart Staff Matching
AI matches staff based on skills, certifications, participant preferences, and past performance
Route Optimization
Minimizes travel time between shifts, reduces fuel costs by 30%
SCHADS Compliance
Automatic overtime, allowances, and penalty rate calculations
Conflict Resolution
Instantly detects and resolves double-bookings, leave conflicts, and qualification gaps
Emergency Coverage
AI finds replacement staff in seconds when someone calls in sick
Instant Notifications
Staff notified immediately via app, SMS, and email when rostered
Human Voice AI with 100,000+ Hours NDIS Training
Our human voice AI agents speak with natural Australian accents, handle interruptions, understand NDIS context, and maintain warm, professional conversations. Daily updated regulations, rules, and rates keep responses accurate and compliant.
“Hi Sarah, this is Ava from CareManager. I'm calling to remind you that your NDIS Worker Screening Check expires in 14 days. Based on today's updated regulations, I can send you the renewal link and guide you through the process. Would you like me to proceed?”
Human Voice AI Responds to Every Email in Under 2 Minutes
Never miss a participant query, staff question, or stakeholder request. Human voice AI with 100,000+ hours NDIS training reads, understands context, and sends professional responses with daily updated regulations and rates.
How It Works
Automated Document Tracking & Expiry Chasing
Never miss a compliance deadline. AI automatically tracks all staff and participant documents, sends renewal reminders, and chases expired certifications until renewed.
White-Label Staff Mobile App
Your branded mobile app (YOUR logo, YOUR colors) in iOS and Android app stores. Support workers access everything they need on-the-go—clock in/out, view shifts, log notes, capture signatures, and communicate in real-time.
🎨 Complete White Label with Human Voice AI
- Your company name and logo throughout the app
- Custom color scheme matching your brand
- Published under your developer account in app stores
- No CareManager branding visible anywhere
5-Minute Staff & Participant Onboarding
No more paperwork nightmares. New staff and participants complete their entire onboarding digitally from any device. Documents signed, forms filled, compliance checks done—all automatically tracked.
Digital Forms & E-Signatures
Service agreements, consent forms, privacy policies—all signed electronically
Document Upload Portal
Staff upload certifications, licenses, and ID documents directly
Automated Compliance Checks
AI verifies all required documents and flags missing items instantly
Progress Tracking Dashboard
See who's completed onboarding and who needs follow-up
Onboarding Checklist
Real-Time Participant Budget Management
Track every participant's NDIS budget in real-time. AI automatically allocates costs, prevents overspending, and alerts when budgets are running low.
Live Budget Dashboard
Automatic Cost Allocation
Every shift automatically deducted from correct budget category
Low Balance Alerts
AI warns participants and families when budget is 75% spent
Spending Forecasts
Predict when budgets will run out based on current usage
Budget Reports for Plans
Generate detailed reports for NDIS plan renewals
Multi-Plan Support
Track multiple NDIS plans and funding sources per participant
Overspend Prevention
Block services that would exceed available budget
“Running Late” Auto-Notifications
Staff tap one button, AI instantly notifies everyone affected. Participants, families, coordinators, and managers all get real-time updates with new ETA. No awkward phone calls.
How It Works
Staff Taps "Running Late"
One tap in mobile app with reason (traffic, previous shift overrun, emergency)
AI Calculates New ETA
Uses current GPS location and traffic data to estimate arrival time
Everyone Notified Instantly
Participant, family, and office staff receive SMS, email, and app notification
Automatic Rescheduling
AI suggests shifting remaining appointments to avoid cascading delays
“Hi! I'm running 15 minutes late due to traffic on the M1. New ETA: 2:45 PM. Apologies for any inconvenience!”
Key Benefits
Broadcast Open Shifts to All Staff Instantly
Fill emergency shifts in minutes. AI broadcasts open shifts to qualified staff via push notification, SMS, and email. First to accept gets it—completely automated.
Broadcast Flow
Shift Becomes Available
Staff cancels, emergency coverage needed, or new shift created
AI Filters Qualified Staff
Only staff with correct certs, availability, and location get notified
Broadcast Sent Instantly
Push notification + SMS + email sent to all qualified staff simultaneously
First Accept Wins
Staff tap "Accept" - instant confirmation, others notified shift is filled
Smart Features
Automatic Post-Service Satisfaction Surveys
AI automatically sends participant satisfaction surveys after every service. Track quality, identify issues early, and demonstrate compliance—all without lifting a finger.
Sample Survey
Sent Automatically
Survey sent via SMS/email 2 hours after shift ends - zero admin work
AI Analyzes Responses
Automatically flags negative feedback and low ratings for review
Instant Escalation
Serious concerns immediately notified to management via SMS
Quality Tracking
Track staff performance, service quality, and participant satisfaction over time
Compliance Reports
Generate satisfaction reports for audits and funding applications
Positive Reinforcement
5-star reviews automatically shared with staff for motivation
Response Analytics
Connects to Your Entire Tech Stack
Pre-built integrations with all major NDIS, accounting, and business platforms. One-click setup, real-time syncing.
NDIS myPlace Portal
Auto claim submission
Xero
Accounting sync
myGov
ABN & compliance
Deputy
Timesheet sync
Twilio
Voice & SMS
Microsoft 365
Email & calendar
Google Workspace
Docs & calendar
Stripe
Payment processing
REST API
Build custom integrations
- Full API access to all agent functions
- Webhooks for real-time events
- Comprehensive documentation
- SDKs for Node.js, Python, .NET
Custom Workflows
No-code automation builder
- Visual workflow builder
- Connect any app with Zapier/Make
- Trigger actions across platforms
- Scheduled & event-based automation
Full PBX with AI Call Handling
Complete business phone system with AI answering service. Handles inbound calls, makes outbound calls, transfers to staff, and logs everything automatically.
Inbound Call Handling
AI answers all calls, understands requests, books appointments, answers questions, or transfers to the right person.
Outbound Campaigns
AI makes confirmation calls, reminder calls, follow-up calls, and surveys at scale.
Call Recording & Transcription
Every call recorded, transcribed, and searchable. Full audit trail for compliance.
Smart Call Routing
Routes calls based on staff availability, skills, participant preferences, and time of day.
Intelligent Task Management & Workflows
AI creates, assigns, and tracks thousands of tasks automatically. Never miss a deadline, follow-up, or action item. Complete workflow automation with custom triggers and rules.
Geofencing & Real-Time GPS Tracking
Know exactly where your staff are, when they arrive, and when they leave. Geofencing automatically clocks staff in/out at participant locations. Route optimization reduces travel time by 30%.
Launch Your NDIS Provider Without Consultants
Everything you need to start and run a compliant NDIS service. No $15k consultants. No 6-month setup. CareManager handles all compliance automatically.
NDIS Practice Standards
Auto-generates policies, procedures, and evidence for all 8 core modules
- Quality & Safeguarding
- Provider Governance
- Incident Management
SCHADS Award Compliance
Automatic pay rate calculations, allowances, penalties, and overtime
- Level 1-8 classifications
- Sleepover & 24hr rates
- Public holiday penalties
NDIS Price Guide 2024-25
Built-in pricing for all 15,000+ support items. Auto-updates with NDIA
- Remote/Very Remote loading
- TTP claiming
- Quote generation
Service Agreements
NDIS-compliant service agreements generated automatically
- Participant agreements
- Terms & conditions
- Cancellation policies
Worker Screening
Tracks all mandatory checks and prevents rostering non-compliant staff
- NDIS Worker Screening
- Police checks
- Working with Children
Audit Pack Generator
Generate complete audit packs in minutes, not weeks
- Policies & procedures
- Evidence matrix
- Staff training records
Save $15,000+ in Consultant Fees
Launch a fully compliant NDIS service in days, not months. All policies, procedures, and systems ready to go.
One-Click Exports to Your Accounting & Payroll Systems
Push timesheets, invoices, and financial data directly to Xero, Employment Hero, Deputy, MYOB, and more. No manual data entry ever again.
Payroll Exports
To Employment Hero, Xero Payroll, Deputy
- Timesheets with GPS verification
- SCHADS pay rates pre-calculated
- Allowances, penalties, overtime
- Superannuation calculations
- Leave accruals and balances
- One-click export in their format
Accounting Exports
To Xero, MYOB, QuickBooks
- NDIS invoices with line items
- Participant billing statements
- Expense tracking and categorization
- Bank reconciliation data
- GST-compliant reporting
- Real-time sync or scheduled batches
White-Label Participant Portal
Give participants a self-branded portal with YOUR logo, YOUR colors, YOUR domain. They book services, view schedules, sign documents, make payments, and communicate—all under your brand.
Portal Features
Complete Communication Timeline with AI Sentiment Analysis
Every interaction with participants, families, and staff tracked in one unified timeline. AI analyzes sentiment to flag concerns before they escalate.
Unified Communication Timeline
AI Sentiment Analysis
Real-Time Alerts
AI analyzes all communications but escalates concerning messages to your team for human review and response.
Powerful Rules Engine for Custom Automation
Build any workflow with our visual rules engine. IF-THEN logic, triggers, conditions, and actions—all without code. AI suggests optimizations, humans approve.
No-Code Rules Builder
What You Can Automate
- Auto-fill shifts
- Manage leave requests
- Handle shift swaps
- Track expiry dates
- Send renewal reminders
- Block non-compliant staff
- Auto-respond to emails
- Escalate urgent messages
- Send notifications
- Generate invoices
- Process payments
- Send reminders
- AI suggests rules based on your patterns
- Humans approve critical decisions
- AI executes routine tasks 24/7
- Escalates edge cases to your team
- 10,000+ pre-built rule templates
Video Feature Showcase
Watch how CareManager streamlines every aspect of your NDIS operations
Smart Scheduling
AI-powered rostering that matches staff to participants automatically, considering preferences, skills, and availability.
Document Hub
Centralized document management with automated compliance tracking, e-signatures, and audit-ready organization.
Task Automation
AI agents automatically create, assign, and track tasks. Never miss a deadline or compliance requirement again.
Real-Time Reporting
Comprehensive analytics and reports generated instantly. Track KPIs, compliance metrics, and financial performance.
AI Agents
Watch how 5 specialized AI agents work together
Projects
Manage complex projects with AI assistance
Draft Emails
AI writes professional emails for you
Voice AI
Natural voice conversations with AI agents
Trusted by Industry Leaders
Enterprise-grade security, compliance, and industry recognition you can trust.
Security & Compliance
Industry Recognition
Seamless Integrations
Connect with your existing tools and workflows
Payroll & Accounting
Xero Integration
MYOB Compatibility
Employment Hero
Deputy
NDIS Systems
NDIA myplace Portal
NDIS Commission Portal
State Government Systems
Compliance Reporting
Communication
Twilio SMS & Voice
SendGrid Email
Slack Integration
Microsoft Teams
Frequently Asked Questions
Get answers to the most common questions about CareManager's AI-powered NDIS management platform.
How quickly can we implement CareManager?
Most providers are up and running within 48 hours. Our onboarding team handles data migration and staff training, ensuring minimal disruption to your operations.
What if our staff aren't tech-savvy?
CareManager is designed for ease of use. Our AI agents handle complex tasks automatically, and the interface is intuitive. We provide comprehensive training and ongoing support.
How does the AI ensure compliance with NDIS regulations?
Our AI is trained on 100,000+ hours of NDIS data and receives daily regulation updates. It automatically tracks compliance requirements and alerts you to any issues before they become problems.
Can we integrate with our existing systems?
Yes, CareManager integrates with most popular payroll, accounting, and communication systems. Our team will help you set up integrations during onboarding.
What happens if the AI makes a mistake?
Our AI agents have 97%+ accuracy rates, but all decisions can be reviewed and overridden by human staff. We provide full audit trails for all AI actions.
Is our data secure?
Absolutely. We use bank-level encryption, store data in Australian data centers, and are SOC 2 certified. Your data is never shared with third parties.
Still have questions?
Our NDIS experts are here to help. Book a personalized demo to see how CareManager can transform your operations.
Simple Plans Tailored for Providers of All Sizes
Start from $199/month. Transparent pricing that scales with your business. Free 14-day trial – no credit card required.
Starter Plan
Perfect for providers with 50-100 participants
per month
Professional Plan
Ideal for growing providers with 100-300 participants
per month
Enterprise Plan
For large providers with 300+ participants
pricing
All Plans Include
Join 500+ Australian NDIS Providers Who've Transformed Their Operations
Stop losing money to manual processes and compliance errors. Start your free 14-day trial today and see how CareManager can help you scale your NDIS service without hiring more admin staff.